Returns & Refunds
We want you to be completely happy with your Bosch appliance. If something is not right, this page explains exactly how returns and refunds work at 4U Mart — what you can send back, how long you have, and what it costs.
14 days to return
Counted from the date your appliance is delivered.
Unused and sealed
In the original packaging, not installed or used.
No restocking fee
We never charge a fee to process a return.
Faults covered by us
Confirmed manufacturing faults are collected at our cost.
On this page
What you can return
Any Bosch appliance bought from 4U Mart can be returned within 14 days of delivery, provided it has not been installed or used and comes back in its original sealed packaging with the box, manual and every accessory it arrived with.
This policy applies to orders delivered anywhere in Egypt.
Appliances that have been installed or used
Because we sell large home appliances, an appliance that has been plumbed in, wired in, installed or used can no longer be returned simply because you changed your mind. Please check dimensions, connections and specifications before installation.
This does not affect your rights if the appliance develops a manufacturing fault — see below.
Manufacturing faults and warranty
Every appliance we sell is genuine Bosch and carries the manufacturer warranty. If a fault appears, contact us and we will arrange inspection, repair or replacement under that warranty.
Where a manufacturing fault is confirmed, we cover the cost of collection. The original box, information booklet and all accessories must be returned with the appliance.
How to start a return
Call +20 100 025 4500 or email sales@4umart.net within 14 days of delivery, quoting your order number. We will confirm eligibility and arrange collection from your address.
You are also welcome to bring the appliance to either showroom — New Cairo or Mansoura — any day except Friday, 11:00 to 23:00.
Who pays for the return
If you are returning an appliance because you changed your mind, the cost of collection is charged to you. If the return is because of a confirmed manufacturing fault, or because we delivered the wrong item, we cover it.
There is no restocking fee in either case.
Refunds
Once the returned appliance reaches us, allow up to two business days for it to be received and inspected. Approved refunds are issued to your original payment method within 7 to 14 business days. Orders paid cash on delivery are refunded by bank transfer.
Your refund is subject to the condition of the returned appliance.
If a return is declined
4U Mart may decline a return if the appliance does not meet the conditions above. In that case we will return it to you and make two delivery attempts. If both are unsuccessful, the appliance is held at our delivery hub for three business days — contact us within that window to arrange another attempt.