Frequently Asked Questions
The questions we are asked most often about buying Bosch appliances from 4U Mart — ordering, delivery and installation, returns and warranty. If yours is not here, call us.
Ordering
How do I place an order?
Add the appliance to your basket and go through checkout, or simply call us on +20 100 025 4500. Either way our team confirms the model, your delivery date and how you would like to pay before anything is dispatched.
Are your appliances genuine Bosch?
Yes. Every appliance we sell is genuine Bosch and carries the manufacturer warranty. We do not sell grey imports or unbranded substitutes.
What do the Bosch series numbers mean?
Bosch groups its appliances into series — the higher the number, the more features and the quieter the machine. Series 2 covers dependable everyday essentials, Series 4 adds programmes and efficiency, Series 6 brings quieter motors and smarter sensors, and Series 8 is the most advanced Bosch makes.
Can I see an appliance before I buy it?
Yes, and we would encourage it. Both showrooms are open every day except Friday, 11:00 to 23:00.
Delivery and installation
Where do you deliver?
Across Egypt. Orders are dispatched from our New Cairo and Mansoura branches.
Do you install the appliance?
Yes. Our team handles installation so the appliance is working before we leave. Delivery and installation charges are confirmed with you before your order is finalised.
How long does delivery take?
It depends on the model and your location. We confirm the delivery window with you when your order is confirmed, rather than quoting a time we cannot keep.
Returns and warranty
Can I return an appliance?
Yes — within 14 days of delivery, provided it has not been installed or used and comes back sealed in its original packaging with the box, manual and accessories. Full detail is on our Returns & Refunds page.
What if the appliance has already been installed?
Once an appliance has been plumbed in, wired in or used, it can no longer be returned simply because you changed your mind. Your warranty rights are unaffected.
What happens if it develops a fault?
Contact us and we will arrange inspection, repair or replacement under the Bosch manufacturer warranty. Where a manufacturing fault is confirmed, we cover the cost of collection.
Is there a restocking fee?
No. We never charge a fee to process a return.
When will I get my refund?
Allow up to two business days from the appliance reaching us for inspection, then 7 to 14 business days for the refund to reach your original payment method. Orders paid in cash are refunded by bank transfer.
Who pays for the return?
If you changed your mind, the cost of collection is charged to you. If the appliance is faulty or we sent the wrong item, we cover it.
Showrooms and contact
Where are your showrooms?
New Cairo — South Tessen St., Hala Mall
Mansoura — Abd El-Salam Aref St., Dakahlia
Both are open every day except Friday, 11:00 to 23:00.
How do I get in touch?
Call +20 100 025 4500 or +20 127 111 1654, or email sales@4umart.net. You can also use the form on our contact page.
How do you handle my personal information?
Our Privacy Policy explains what we collect, why, and the choices you have.